A1, What Buyers Want

Ever heard that saying "For want of a nail...the war was lost?" it suggests that if you focus too hard on the little mundane details, you may lose sigh tof what's really important- winning the war! Buy I'm here to tell you that sometimes it's the little details that really matter in building and managing business relationships and the "little things" can put you ahead of the competition when dealing with a buyer.

Bueyrs are busy enough before you walk in the door or give them a call. If you can save your buyer even a little more time and effort, not only will they be appreciative, they also will remember that effort in the future. If you're sending out a booklet or catalog bigger than a couple of pages, write a quick personal note adn make the message relevant.

Put your note on the inside cover or shoot the buyer a quick e-mail saying "Tom, the products you're interested in are on pages 45-49, the rest of it is worthless to you. I'll call you later on in the week to discuss details of our products on those pages, have a great week. -John Doe." Hardly any of the salespeople that called on me did this, and the ones that did had a huge advantage when I came to choosing my rep.

In addition, a personal note increases the buyers curiosity and the odds that your material will be read sooner than later. When I received a 60-page catalog filled with junk I didn't ask for and no note from the seller, the catalog found its way to the far end of my desk where, to borrow from Verizon, it was forever lost in "the dead zone."

Another little detail often overlooked: prepping for common buyer questions. Buyers often ask themselves these questions every time they receive a communication from a rep. Before the buyer has time to wonder the vast possibilities of answers to these questions, make sure you have a response lined up for them, and don't wait for them to ask, make sure you tell them in your introduction.

1. Why am I receiving this communication?
2. How did you get my name? (If it was a reference, make sure to name the reference so the buyer knows you are recommended by a trustworthy source)
3. Do I know this person? (i.e. you! Have you met before, Been at a meeting together?)
4. Is this product important to me, the buyer?
5. Is there any reason I should pay attention?

Make it easy for the buyer to see the relevance of your communication and your message will get read. These little things may not win you the way, but it keeps you in the battle.

What Buyers Want: reassurance that time spent with you today can pay dividends tomorrow.

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